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Delicious whole bean coffee. As soon as you open the package the aroma of the coffee hits you. It’s not too heavily roasted so has a smooth and mellow taste.

Exceeded my expectations. Well built and produces what I consider to be the perfect cup of espresso.

Excellent

ABSOLUTELY LOVE IT!

Very good!

Ordered and delivered within a few days… Consistent brew times, indicating very consistent grinds. Also, love the looks of this thing

Lelit Victoria PL91T Espresso Machine in Stainless Steel | Single Boiler

Great kit. Great tech. Perfect for relatively low volume espresso.

Was surprised just how much better the espresso was with this grinder over my previous Eureka Atom. Add to this the excellent GBS capabilities and you have a perfect high end home grinder.

Overall, it was an okay experience. Customer service were responsive and did resolve issues when I contacted them, which I appreciate, but the process felt more complicated than it should have been.

There was some disparity between the online chat bot and email responses regarding the delivery timescale, which added a bit of confusion. Delivery communication by UPS was poor — there was no tracking and the only estimate was “by the end of the day,” which isn’t ideal when waiting in for an expensive item. A time slot or live tracking would have helped. I was also asked to pay import fees that should have been included in the price (this was resolved very quickly once raised but was another email to send), and the machine arrived with an EU plug rather than a UK plug. This wasn’t meant to happen, and they did resolve it by sending an adapter. I could fit a UK plug myself, but this would invalidate the 2-year warranty.

We paid full price on pre-order, and after we had received the machine (which is fantastic), an in-stock email was sent offering a 5% discount code. That would have been a significant saving and was frustrating to see after completing the purchase.

That said, the Profitec Move itself is a beautiful machine. It heats up very quickly, the controls are intuitive, and it froths milk extremely well. The LED barista lights are a great touch, and while it’s slightly longer than expected, it’s still compact for a dual boiler. The bottomless portafilter makes dialing in much easier. It was well worth the wait and feels like a significant upgrade, especially compared with the Sage Oracle while saving some cost.

Nothing went seriously wrong, but the experience wasn’t especially smooth. It was okay, just not outstanding. I’d consider using them again, but I’d also compare with other retailers next time.

Great service, my purchase arrived well ahead of the advised time.
My order was a pre-order, I received a number of communications keeping me informed of estimated shipping dates.
Great service from ordeeing through to receipt.

As they say, you get what you pay for. This is a quality grinder delivering consistent results.
The on screen menu is intuitive, setup was a breeze.
I'm extremely happy with my purchase and would happily recommend this grinder.

Great customer service and post sale communication. Will definitely use again! Chris

Just wonderful
A perfect espresso from the start! It's looks on the kitchen counter are superb. I really appreciate the large external water reservoir. It is so nice to not have to view a dim sight glass.
Couldn't be happier with the machine!

Prime kept me up to date on the delivery on a personal basis which unusual for an internet purchase.