Terms and Conditions - Terms of Service
TERMS OF SERVICE – PRIME COFFEE SUPPLIERS
**OVERVIEW & INCORPORATION OF ADDITIONAL POLICIES**
This website is operated by Primecoffeesuppliers. Throughout the site, the terms “we”, “us” and “our” refer to Primecoffeesuppliers. Primecoffeesuppliers offers this website, including all information, tools, and Services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
**Important Notice:** These Terms of Service govern your use of our website and the purchase of goods and services. Please note that our **Delivery Information Policy**, our **Returns & Refunds Policy (including B2B Commercial terms)**, and our **Zero Tolerance Abuse Policy** form an integral part of these Terms of Service. By agreeing to these Terms of Service, you expressly acknowledge and agree to be bound by the rules, limits, and stipulations contained within those separate policies, which are incorporated herein by reference. In the event of any conflict or inconsistency between these overarching Terms of Service and our specific operational policies, the specific operational policy shall take precedence regarding that specific subject matter.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service. These Terms apply to all users of the site, including browsers, vendors, customers, merchants, and/or contributors of content.
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### GENERAL E-COMMERCE TERMS
**SECTION 1 - ONLINE STORE TERMS**
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
**SECTION 2 - GENERAL CONDITIONS**
We reserve the right to refuse Service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service without express written permission by us.
**SECTION 3 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION**
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions. Any reliance on the material on this site is at your own risk.
**SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES**
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
**SECTION 5 - PRODUCTS OR SERVICES**
Certain products or Services may be available exclusively online through the website. These products or Services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colours and images of our products. All descriptions of products or product pricing are subject to change at any time without notice.
**SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION**
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information so that we can complete your transactions and contact you as needed.
**SECTION 7 - OPTIONAL TOOLS**
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties.
**SECTION 8 - THIRD-PARTY LINKS**
Certain content, products and Services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not liable for any harm or damages related to the purchase or use of goods or Services made in connection with any third-party websites.
**SECTION 9 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS**
If you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We take no responsibility and assume no liability for any comments posted by you or any third-party.
**SECTION 10 - PERSONAL INFORMATION**
Your submission of personal information through the store is governed by our Privacy Policy.
**SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS**
Occasionally there may be information on our site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions at any time without prior notice.
**SECTION 12 - PROHIBITED USES**
You are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any laws; (d) to infringe upon our intellectual property rights; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate; (f) to submit false or misleading information; (g) to upload viruses; (h) to track personal information of others; (i) to spam, phish, pharm; (j) for any obscene or immoral purpose; or (k) to interfere with security features.
**SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY**
We do not guarantee that your use of our Service will be uninterrupted, timely, secure or error-free. You expressly agree that your use of, or inability to use, the Service is at your sole risk. In no case shall Primecoffeesuppliers, our directors, officers, employees, affiliates, agents, contractors, suppliers, Service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of any of the Service or any products procured using the Service.
**SECTION 14 - INDEMNIFICATION**
You agree to indemnify, defend and hold harmless Primecoffeesuppliers and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, Service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
**SECTION 15 - SEVERABILITY**
If any provision or part-provision of these Terms and Conditions is or becomes invalid, illegal, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable. If such modification is not possible, the relevant provision shall be deemed deleted. Any modification to or deletion of a provision shall not affect the validity and enforceability of the rest of these Terms and Conditions.
**SECTION 16 - TERMINATION**
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we may terminate this agreement at any time without notice.
**SECTION 17 - ENTIRE AGREEMENT**
These Terms of Service and any policies or operating rules posted by us on this site constitutes the entire agreement and understanding between you and us and governs your use of the Service, superseding any prior or contemporaneous agreements.
**SECTION 18 - GOVERNING LAW AND JURISDICTION**
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim.
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### B2B COMMERCIAL SALES, EQUIPMENT, AND INSTALLATIONS
**SECTION 19 - DELIVERY TIMELINES AND DELAYS**
* **Estimates Only:** All delivery dates and times provided by Prime Coffee Suppliers are estimates only. While we make every effort to ensure timely delivery, we are reliant on third-party freight and logistics partners. Prime Coffee Suppliers shall not be held liable for any delays in delivery, installation, or fulfilment, nor for any indirect or ‘consequential loss’ arising from such delays. Time of delivery is not of the essence in this contract.
* **Logistical Constraints: ** We will always try our best to get equipment to you as fast as possible, but we can never guarantee a specific date or time due to logistical constraints and delays that are outside our scope of control. We are not liable for delays or failure to perform our obligations if those delays are caused by events outside of our reasonable control (e.g., severe weather, supplier delays, strikes, or transport breakdowns).
* **Service Call-Outs and Response Timelines:** Unless a premium, guaranteed-response Service Level Agreement (SLA) has been explicitly purchased and agreed upon in writing, all provided response times for call-outs, repairs, and installations are estimates only, subject to engineer availability. The Company does not guarantee same-day or emergency response times for standard agreements.
**SECTION 20 - EXCLUSION OF CONSEQUENTIAL LOSS**
* **Strict Exclusion:** Under no circumstances shall Prime Coffee Suppliers be liable to the buyer, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, loss of revenue, loss of business, loss of anticipated savings, or any indirect, special, or consequential damage arising under or in connection with the supply of equipment, delayed delivery, or mechanical failure.
* **Business Interruption:** As an equipment Supplier Prime Coffee Suppliers is unable to offer ‘Business interruption’ services or compensation for delayed deliveries and mechanical breakdown of equipment. Any loss of earnings is classed as Consequential Loss (indirect Loss) which we are not liable for.
* **Temporary Rentals:** For mechanical breakdown or delayed deliveries we may be able to offer a temporary rental machine at your site for the time being. This is dependent on the service contract you have in place and is down to the discretion of the Prime Coffee Suppliers team. We may not be able to provide a loan machine due to the operational constraints during busy periods.
**SECTION 21 - LIMITATION OF LIABILITY & EQUIPMENT FUNCTIONALITY**
* **Limitation of Liability:** In the event of equipment failure, defect, or delayed installation, Prime Coffee Supplier's total liability to the buyer shall be strictly limited to the repair of the equipment, replacement of the defective parts, or, at our sole discretion, a refund of the original purchase price of the specific item in question. We do not provide financial compensation, complementary equipment, or 'business disruption' pay-outs under any circumstances.
* **Equipment Functionality and Maintenance:** Machinery and commercial equipment may occasionally require calibration, troubleshooting, or repair post-installation. The buyer accepts that the reporting of a fault does not entitle them to a replacement unit, loan equipment, or financial compensation while repairs are being undertaken under warranty. Prime Coffee Suppliers will execute warranty repairs within a reasonable commercial timeframe.
**SECTION 22 - COMMERCIAL WARRANTY EXCLUSIONS (LIMESCALE & CONSUMABLES)**
All commercial warranties strictly exclude damage caused by limescale, poor water quality, power surges, user error, or failure to perform daily cleaning protocols. Consumable items (including, but not limited to, group head gaskets, shower screens, grinder burrs, and water filters) are explicitly excluded from parts warranties.
**SECTION 23 - NON-REFUNDABLE DEPOSITS FOR CUSTOM AND COMMERCIAL ORDERS**
To secure inventory, allocate engineering resources, and initiate manufacturing for bespoke or commercial equipment, the Company requires a deposit payment at the time of order.
* **Sunk Costs:** The Client explicitly acknowledges that The Deposit is strictly non-refundable. These funds are immediately committed to supply chain logistics, unrecoverable administrative setup, and custom manufacturing processes (sunk costs).
* **Forfeiture of Deposit:** The Deposit cannot be refunded under any circumstances, including but not limited to:
* The Client changing their mind, experiencing financial hardship, or abandoning the project.
* The Company terminating the agreement due to a breach of these Terms & Conditions by the Client (e.g., vexatious behaviour, extortion, or failure to communicate).
* Standard manufacturer lead-time delays (as outlined in our Delivery Policy).
* **Final Balance and Abandonment:** The Deposit will be credited toward the final invoice of the equipment. If the Client fails to pay the remaining balance within 14 days of the equipment being ready for delivery or installation, the Company reserves the right to cancel the order, retain the equipment, and keep the Deposit in full to cover incurred losses.
**SECTION 24 - TITLE AND PAYMENT (RETENTION OF TITLE & LATE PAYMENTS)**
* **Retention of Title:** Risk in the goods passes to the Client upon delivery. However, legal and beneficial title to the equipment shall remain with Prime Coffee Suppliers until we have received full payment in cleared funds for all sums due.
* **Late Payment Commercial Interest:** If the Client fails to make any payment due by the agreed deadline, the Company reserves the right to charge statutory interest on the overdue amount under the Late Payment of Commercial Debts (Interest) Act 1998, plus all associated administrative and legal recovery costs.
**SECTION 25 - RIGHT TO REFUSE SERVICE AND CANCEL CONTRACTS**
The Company reserves the absolute right, at its sole discretion, to refuse service, deny access, suspend operations, or terminate any ongoing contract or agreement immediately, without liability, compensation, or penalty, if the Client (or any individual acting on the Client’s behalf) engages in any of the following prohibited behaviours:
* **Violent or Aggressive Behaviour:** Any form of physical, verbal, or written aggression, threats of violence, intimidation, bullying, or harassment directed toward Company staff, contractors, or representatives.
* **Vexatious or Disruptive Conduct:** Unfounded, repetitive, or frivolous complaints, legal threats, or malicious behaviour that serves no legitimate purpose other than to cause administrative distress, harassment, or a severe adverse effect on the Company's business operations and staff efficiency. This includes repetitive emails and phone calls demanding updates of shipment times.
* **Review Extortion and Manipulation:** Any attempt to use leverage, coercion, or blackmail—including, but not limited to, threatening to post defamatory, negative, or bad online reviews, or threatening to damage the Company's reputation—in order to extract discounts, free services, financial compensation, or unearned benefits.
* **Unreasonable or Disproportionate Demands:** Persistently demanding services, response times, or modifications that fall entirely outside the agreed scope of work, contract value, or reasonable operational capabilities, and refusing to adhere to established professional boundaries.
* **Prejudicial, Discriminatory, or Hate Speech:** Any behaviour, language, or conduct that is racist, sexist, homophobic, or otherwise discriminatory, prejudicial, or offensive in nature.
**Consequences of Termination:** In the event that a contract is cancelled under this clause, the Company shall provide written notice of termination to the Client. The Company reserves the right to retain any non-refundable deposits or fees for work already executed up to the date of termination. The Company shall not be held liable for any direct or indirect losses, operational delays, or damages claimed by the Client resulting from a cancellation under these terms.
**SECTION 26 - SITE READINESS AND ABORTED CALL-OUTS**
The Client is strictly responsible for ensuring the installation site is fully prepared according to the Company’s provided specifications (including, but not limited to, appropriate electrical outputs, water mains, and waste drainage) prior to the scheduled installation date. If an engineer arrives and the site is not ready, resulting in an aborted installation, the Client will be liable for a Wasted Call-Out Fee and will be placed back into the standard 7-14 day scheduling queue.
**SECTION 27 - UNSOLICITED GOODS**
* **Requirement for Authorization:** The Company operates a strict Return Merchandise Authorization (RMA) policy. The Client must not dispatch, return, or deliver any goods, equipment, or machinery to the Company’s premises without prior written authorization and a valid RMA number issued by the Company.
* **No Liability for Unsolicited Goods:** If the Client (or a third party acting on the Client's behalf) delivers goods to the Company's premises without prior written approval ("Unsolicited Goods"), the Company accepts absolutely no liability or responsibility for the safekeeping, maintenance, insurance, or return of said goods. The delivery of Unsolicited Goods does not constitute the Company's acceptance of a return, nor does it obligate the Company to issue a refund, credit, or contract cancellation.
* **Storage Fees and Right of Disposal:** The Company is not obligated to store Unsolicited Goods free of charge. In the event that Unsolicited Goods are delivered to our premises, the Company will notify the Client in writing. The Client will have 14 days from the date of notice to arrange for the collection and removal of the goods at their own total expense. If the goods are not collected within this 14-day period, the Company reserves the absolute right to dispose of, destroy, or sell the Unsolicited Goods to recover administrative and storage costs, without any compensation owed to the Client.
* **Supplier Deliveries and Extortion:** In accordance with UK B2B commercial practices, any goods, promotional materials, or equipment sent to the Company by a supplier or vendor without a formal, approved Purchase Order will be treated as an unconditional gift. The Company reserves the right to use, dispose of, or sell these items without any obligation to pay the sender.
**SECTION 28 - GOODS DELIVERED IN ERROR**
* **Definition of Goods Delivered in Error:** In the event that an order is cancelled by the Customer, but the goods have already been dispatched or are delivered due to transit or administrative lag, these items are explicitly classified as "Goods Delivered in Error." They do not constitute "unsolicited goods" under any UK consumer protection legislation, as they were dispatched in connection with a prior agreed-upon transaction.
* **Retention of Title and Ownership:** Prime Coffee Suppliers retains absolute legal ownership and title of any Goods Delivered in Error. The Customer acknowledges that physical receipt of a cancelled or refunded order does not transfer ownership to them.
* **Customer Obligations:** If the Customer receives Goods Delivered in Error, they must:
* Notify the Company immediately upon receipt.
* Keep the goods safe, unused, and in their original, unopened packaging.
* Make the goods available for collection by the Company’s designated courier, or return them via a provided prepaid shipping label. (The Company will bear the reasonable costs of this return shipping).
* **Financial Liability for Unreturned Goods:** If the Customer refuses to return the Goods Delivered in Error, willfully prevents the Company from collecting them, or opens and uses the goods, the Customer will be deemed to have legally re-accepted the order. In such an event, the Company reserves the absolute right to:
* Void the cancellation and refuse the refund.
* Re-invoice the Customer for the full retail value of the goods.
* Pursue legal debt recovery action for the cost of the goods, including adding any associated legal and administrative recovery fees to the Customer's outstanding balance.
**SECTION 29 - CONTACT INFORMATION**
Questions about the Terms of Service should be sent to us at Info@primecoffeesuppliers.co.uk
Our contact information is posted below:
**PRIME COFFEE SUPPLIERS**
Info@primecoffeesuppliers.co.uk
0333 090 3477
Business Registration Number: 14568420
A subsidiary of Hi End Retail Limited