Abuse Policy

At Prime Coffee Suppliers, we are committed to providing a professional, respectful, and supportive experience for all of our customers. We believe in treating everyone with courtesy and expect the same in return.

Unacceptable Behaviour

We will not tolerate any form of abuse directed at our team. This includes, but is not limited to:

• Aggressive or threatening language
• Swearing or name-calling
• Discrimination of any kind (including on the basis of race, gender, religion, or disability)
• Harassment, bullying, or intimidation
• Repeated contact after requests to stop
  
  

Our Right to Refuse Service

We reserve the right to:

• End phone calls, email correspondence, or live chats if abusive behaviour occurs
• Refuse future service or support to individuals who breach this policy
• Report serious incidents to the relevant authorities
  
  

Our Team’s Wellbeing

Our staff are entitled to a safe and respectful working environment. We support them fully in enforcing this policy and encourage them to remove themselves from any situation where they feel unsafe or disrespected.

 

Raising a Concern

If you are unhappy with the service you have received, we welcome constructive feedback and will do our best to resolve any issues fairly and professionally. You can raise concerns by contacting our team via email - support@primecoffeesuppliers.com