Extremely friendly, helpful and honest when discussing and arranging a major purchase. Kept me updated with passage of items from Italy to their warehouse. Very responsive to queries. The courier company PCS used kept me updated and carried to VERY heavy items up two flights of stairs.
Cannot fault the service at all.

Great service and products

my partner and I have enjoyed this chimney fire americas coffee immensely. we have used this coffee as an americano, latte, cappuccino and iced latte. All were very successful. I really enjoy my coffee and would love to continue with this coffee however the price for me is a little high. I am used to paying around £9 per bag and the coffee is very similar to this. So for that reason only I don’t feel that I will be purchasing more.

Top service. Adam was great. Fantastic communication. Is always there to help

Outstanding service and communication from Adam throughout the entire process. I ordered the Cube and the All Ground Sense grinder, fully aware that there would be a wait due to stock availability. Adam kept me well informed every step of the way.

The Cube arrived first but unfortunately had a fault. It was promptly collected, assessed, and replaced with a brand-new unit in no time — which works perfectly. As a gesture of goodwill (completely unprompted), Adam also sent over some coffee, a pair of Fellow cups, and a Sanremo T-shirt — a thoughtful touch that really went above and beyond.

The grinder arrived yesterday and is absolutely spot on. I’m now living my home coffee dream thanks to these amazing products.

A huge thank you to Adam. It’s clear that if I ever have any questions or issues in future, I’ll be in safe and responsive hands.

I just like to say what a great service I had with this suppliers my df64 gen 2 is amazing it come on time and I would recommend the suppliers to anyone I am going to order so e more stuff of of them

Easy ordering process and swift delivery. Very happy.

I visited their stand at the London Coffee Festival to learn more about the Rocket espresso machine for a potential purchase. I got some great advice on both brewing the best cup of coffee but also learning about how the machines work. 10/10 Service, would absolutely recommend!

Just what companies used to be like. Prime Coffee Suppliers are brilliant. Loving my new grinder. thank you for my coffee beans also.

Adam at Prime Coffee has been a real star. He has done so much to help me get a perfect coffee. Sending me different videos and talking me through everything over the phone. He has been so helpful and patient with me. I could not have asked for a better service. I cannot say enough other than a really big thank you. I would truly recommend this company.

Super speedy delivery, excellent communication from Adam throughout. Highly recommended and would happily purchase a coffee machine from this company again in the future!

Their prices are one of the best on the market, and Adam was incredibly helpful throughout the entire transaction. Highly recommended!

Adam and his team were very helpful and knowledgeable about coffee machines and advising on which one would work for my business. He always got back to me within a couple of days, and so I would definitely recommend using him to supply your business. Thanks Adam !

I cannot recommend Prime Coffee enough!
Adam has been so responsive, talked me through every little detail and assisted me during the buying process, installation and maintenance! I wanted a custom coloured Espresso Machine which was meant to take some time like more than a month, Prime Coffee were the only ones that would sort it quicker!
I felt supported and listened to by the whole team, I haven’t got one complaint!
Thank you Prime Coffee and especially Adam for being so supportive!
I wish you all the best!

Great service, price and machine. Thanks!