Was delivered intact and fairly quickly considering it's come from Italy. Custom service was quick to sort out. Product is great and quality is really nice.

Gorgeous espresso, quiet, and handsome. Although it does weigh 2 full-sized racing greyhounds, so lift it from your knees.

Went above and beyond to help, when UPS demanded that we pay them an extra £350+ for ‘new tariff charges’ on our direct delivery from Milan. Responded immediately (at 6:30pm) to say that they would sort it out directly - and the machine was delivered next day, with nothing more to pay. And they were still the lowest price for the machine I wanted - which I love. Very happy customer.

Very good service, customer service was quick to respond.

I recently ordered my Profitec Move Coffee machine through Prime Coffee Suppliers. I am so glad I did, the whole experience was painless, my espresso machine came all the way from Italy, I got free coffee beans and to top it off a free coffee plant. They are also super responsive to emails and any concerns you may have. Overall defo a 5 star experience and highly recommended.

great grinder, the on off button doesn’t always respond though

Update:
Adam reached out to me and I have to say that the after sales support has been excellent. The supplier issue has since been sorted and going forward, I wouldn't hesitate to order from Prime Coffee Suppliers.

________________________________

A mixed experience. I think I was a bit unlucky so want to try and be fair in this review.

I ordered some new burrs and did promptly recieve some in the post. Unfortunately, these were the incorrect burrs for my grinder (a much cheaper and incompatible set).

This did take much longer to resolve than I'd have hoped (16 days), and I did find myself getting frustrated at times as it was hard to get an ETA for a resolution. It is worth noting this was over the christmas period so a bit of a perfect storm.

To their credit, they did source the correct burrs from another supplier and the customer services team are friendly and do pick up the phone and reply to emails / online chat. The fault also felt like it sat with their supplier rather than them (the supplier would be getting a 1* review!).

I do wish the team all the best and hope they have a word with their supplier (who still haven't sent the return slip for the incorrect burrs 🤦‍♂️).

Great bit of kit, consistent shot performance. Great communication and delivery from Prime

Great service and communication

quick delivery great product

A**********

A**********

A*+++++++++++

Arrived quickly and well packaged. Expensive but pleased with the price I paid compered to other suppliers - look forward to some aromatic grinding in the New Year

I'm thoroughly satisfied with my purchase experience at Prime Coffee Suppliers. When I ordered a machine that was out of stock, Adam promptly contacted me, unlike other sellers who might have just canceled the order. We had a productive discussion about my needs, leading to an excellent offer on a refurbished Rocket TCA and a DF64 grinder.Their efficiency with in-stock items is impressive. Adam arranged to send the brand new DF64 before the machine, and it arrived in no time.Regarding the TCA, which was a repaired return due to previous shipping damage, there was a slight delay beyond the anticipated timeframe. Still, Adam effectively managed my expectations by candidly explaining the challenge of sourcing parts, something I appreciated as a first-time customer.The only aspect needing improvement is the communication and organization surrounding the machine's final dispatch. A bit of confusion arose after the repairs were completed, creating some concern about the high-value item since it was my first purchase from them. I received disjointed updates about the shipment's status and location, and there was no tracking number or consignment details. Clearer, consistent communication would have alleviated some of that stress and reduced my frequent inquiries. Fortunately, someone was at home when it finally arrived!The machine is in perfect condition, and you'd never guess it had been damaged.In summary, if you're buying in-stock products, they're impeccable. For custom orders or repairs, be aware that it may take time. With some patience in the logistics process, you'll ultimately receive an outstanding machine.