Our Satisfied Customers

Based on 163 reviews
94%
(154)
5%
(8)
1%
(1)
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1%
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Exceptional Quality, Outstanding Consistency

After living with the ECM Synchronika II, I can honestly say it has exceeded my expectations. From the moment you unbox it, the level of engineering and build quality is obvious. Every component feels solid, precise and built to last, giving the impression that this is a machine designed for decades of use rather than just a few years.

What has impressed me most is its consistency. Temperature stability is excellent, the rotary pump is exceptionally quiet, steam performance is outstanding, and the entire workflow feels refined and effortless. Once the machine is dialled in, it simply gets out of the way and lets you focus on making great coffee.

One thing I’ve learned is that a machine of this calibre deserves an equally capable grinder. I chose the Mazzer Mini G because consistency and repeatability were more important to me than constantly chasing the latest equipment. With quality beans and a proper grinder, the Synchronika II delivers remarkably repeatable results. When everything is dialled in, you can reproduce the same excellent espresso day after day with confidence.

The ECM Synchronika II is undoubtedly a significant investment, but it’s one I haven’t regretted for a moment. It combines beautiful craftsmanship, exceptional performance and a timeless design in a way that makes every coffee feel like an occasion. If you’re looking for a premium dual-boiler espresso machine built to an exceptionally high standard, I can wholeheartedly recommend it.

Mahlkonig E64 WS Espresso Grinder - Grind-by-Weight & Sync Home Grinder

The product itself is good

It was a long time coming (out of stock at the supplier) but when it finally arrived it had obviously been tested and was impressively packaged so it survived the journey from Italy. As compensation for the wait Prime Coffee sent me a free milk frothing jug. As it was out of stock at the supplier there really wasn’t anything they could have done about the situation. So overall I am very happy and enjoying my new machine which is consistently making great coffee.

Mahlkonig E64 WS Espresso Grinder - Grind-by-Weight & Sync Home Grinder

Grinds fast, is very customisable and doesn't make a mess which is a huge plus

Lelit Cylindrical Knock Box

Great coffee.

I upgraded from a Rancilio Silvia and it was well worth it. Steady temperature, pre-infusion, better steaming and lots of other seemingly insignificant upgrades which have made the whole coffee process more enjoyable.

Lelit Elizabeth PL92T Espresso Machine in Stainless Steel | Dual Boiler

Best coffee making kitchen gadget ever!

Coffee making machines are not especially exciting to use - except this one! Not only has it got the looks with its Italian design but it's fun to use and makes exceptional coffee! OK it's not perfect as making more than one cup is a bit of a phaff and using the steamer to make frothy milk for a latte is difficult to use, so its better to use a milk frothing machine that does that part for you. Overall, it takes up little space and looks amazing whether you're using it or not! What's not to like especially if you're just using it for yourself!

Rocket Competition Milk Jug

It is a milk jug, it's possibly the most expensive milk jug ive ever bought. Im expecting big things!

A grinder that always spits out 17g

This grinder allows me to focus on other parts of brewing and leave grind and dose consistency to the Libra. 10/10 would buy again

Fiorenzato grinder

One of my best purchases for 2026 .

Machine steam wand faulty

Steam wand doesnt stop, its a new machine and has this issue.. I need a replacement...

Excellent home espresso machine.

We used to own and run a cafe, and during that time used a commercial Spaziale ll machine, for many years. On retiring we decided that we wanted to keep the same quality of machine for our home use, so purchased a La Spaziale Mini Vivaldi 2 Espresso Machine. This has a tank, so doesn't need plumbing in, and the quality of the whole machine and coffee filter holders is the same (including the small wrench to undo the filter head for cleaning) . It has a nice solid feeling, and the espresso shots are amazing. The steamer froths the milk perfectly, so we are very pleased with our purchase.

Mahlkonig E65W GBS Grind-by-Sync Grinder - 65mm Steel Burrs

The smell is intoxicating

Delicious whole bean coffee. As soon as you open the package the aroma of the coffee hits you. It’s not too heavily roasted so has a smooth and mellow taste.

Excellent espresso machine

Exceeded my expectations. Well built and produces what I consider to be the perfect cup of espresso.

Eureka Mignon Zero Espresso Grinder - on Demand

Excellent

Mahlkonig E64 WS Grind-by-Weight & Sync Home Espresso Grinder

ABSOLUTELY LOVE IT!

Nucleus Link Portable Coffee Sample Roaster - Altitude Calibration & Density Measurement

Very good!

Great service

Ordered and delivered within a few days… Consistent brew times, indicating very consistent grinds. Also, love the looks of this thing

Lelit Victoria PL91T Espresso Machine in Stainless Steel | Single Boiler

Mahlkonig E64 WS Grind-by-Weight & Sync Home Espresso Grinder

Great kit. Great tech. Perfect for relatively low volume espresso.

Superb Espresso

Was surprised just how much better the espresso was with this grinder over my previous Eureka Atom. Add to this the excellent GBS capabilities and you have a perfect high end home grinder.

Excellent machine, worth the wait.

Overall, it was an okay experience. Customer service were responsive and did resolve issues when I contacted them, which I appreciate, but the process felt more complicated than it should have been.

There was some disparity between the online chat bot and email responses regarding the delivery timescale, which added a bit of confusion. Delivery communication by UPS was poor — there was no tracking and the only estimate was “by the end of the day,” which isn’t ideal when waiting in for an expensive item. A time slot or live tracking would have helped. I was also asked to pay import fees that should have been included in the price (this was resolved very quickly once raised but was another email to send), and the machine arrived with an EU plug rather than a UK plug. This wasn’t meant to happen, and they did resolve it by sending an adapter. I could fit a UK plug myself, but this would invalidate the 2-year warranty.

We paid full price on pre-order, and after we had received the machine (which is fantastic), an in-stock email was sent offering a 5% discount code. That would have been a significant saving and was frustrating to see after completing the purchase.

That said, the Profitec Move itself is a beautiful machine. It heats up very quickly, the controls are intuitive, and it froths milk extremely well. The LED barista lights are a great touch, and while it’s slightly longer than expected, it’s still compact for a dual boiler. The bottomless portafilter makes dialing in much easier. It was well worth the wait and feels like a significant upgrade, especially compared with the Sage Oracle while saving some cost.

Nothing went seriously wrong, but the experience wasn’t especially smooth. It was okay, just not outstanding. I’d consider using them again, but I’d also compare with other retailers next time.

Mahlkonig E64 WS Grind-by-Weight & Sync Home Espresso Grinder

As they say, you get what you pay for. This is a quality grinder delivering consistent results.
The on screen menu is intuitive, setup was a breeze.
I'm extremely happy with my purchase and would happily recommend this grinder.