Collection: IRM Coffee Roasting Machines

Great communication and customer service. I was kept up to date with my order and I'd most definitely use them again. Just the way a business should be run. Thank you Prime Coffee Suppliers - Highly recommended!

When the machine I bought had major delays they contacted me and let me know. I then decided to go with something different and they went out of their way to give me all the info and advice I needed on my new machine. They have been really helpful and kept me informed the whole time. Really fantastic customer service

Fantastic company! Great customer services experience and what a coffee machine!!

The product itself is good

It was a long time coming (out of stock at the supplier) but when it finally arrived it had obviously been tested and was impressively packaged so it survived the journey from Italy. As compensation for the wait Prime Coffee sent me a free milk frothing jug. As it was out of stock at the supplier there really wasn’t anything they could have done about the situation. So overall I am very happy and enjoying my new machine which is consistently making great coffee.

A case study for human first, customer focused, customer service. I had questions pre purchase and got a live chat response within seconds. The same person followed up with me by email post purchase and responded to queries remarkably fast.

I hadnt heard of the company before so did some research before making a purchase but I'd be very confident recommending Prime Coffee Suppliers to anyone. A fantastic and personal service from pre to post purchase and a really nice touch checking in with me post delivery. Couldn't ask for more.

Good customer service, continually updating me on my order, which unfortunately was delayed but I was always kept in the loop

Grinds fast, is very customisable and doesn't make a mess which is a huge plus

Ordered new Mazza Philos grinder on Tuesday. Received email notification of order receipt, an invoice and received the item by Thursday!
Fantastic service!

I had an outstanding experience with Prime Coffee Suppliers. Their communication was clear, proactive, and genuinely thoughtful at every stage of my pre-order, with regular updates and honest explanations whenever timelines changed. Customer service has been superb – friendly, human, and consistently focused on making sure I felt informed and looked after rather than just processing an order. What impressed me most was their accountability: even when things went off-schedule for reasons outside their direct control, they took ownership, offered fair gestures without being prompted, and followed through exactly as promised. This is a star example of how to treat a customer and how to turn delays into trust rather than frustration. I wouldn’t hesitate to order from them again and will happily recommend them to anyone looking for both great coffee gear and genuinely excellent service.

Lelit Cylindrical Knock Box

I have an original Rancillio Silvia for about 10 years now and it still functions perfectly.
I decided that I would like to buy the Silvia ProX, because it had two PID's which allows expressing coffee and steaming milk at the same time.
I researched everyone who was selling this machine and found Prime Coffee suppliers to have by far the best price. I am pleased I did, as I had a problem with the machine not functioning properly, so I contacted Prime Coffee, who were most helpful and willing to solve the problem. As it happened the machine returned back to normal as I think I overfilled the reservoir, and that may have been the problem.
I have been assured by Prime Coffee support team (Dante), that if the problem occurs again to contact them for help.

I upgraded from a Rancilio Silvia and it was well worth it. Steady temperature, pre-infusion, better steaming and lots of other seemingly insignificant upgrades which have made the whole coffee process more enjoyable.

Lelit Elizabeth PL92T Espresso Machine in Stainless Steel | Dual Boiler

Coffee making machines are not especially exciting to use - except this one! Not only has it got the looks with its Italian design but it's fun to use and makes exceptional coffee! OK it's not perfect as making more than one cup is a bit of a phaff and using the steamer to make frothy milk for a latte is difficult to use, so its better to use a milk frothing machine that does that part for you. Overall, it takes up little space and looks amazing whether you're using it or not! What's not to like especially if you're just using it for yourself!