Monthly Coffee Machine Service Contract (Valid for 1 Year) - Prime Coffee Suppliers

Prime Coffee Suppliers offers a clear, reliable range of 1-Year Monthly Service Contracts: Bronze, Silver, Gold, and Gold + Weekends, designed only for customers who purchase a new machine from us. These plans keep commercial bean-to-cup and traditional espresso machines running at peak performance through predictable budgeting, preventative maintenance, and fast UK-wide engineering support.

From essential cover for low-volume sites to comprehensive protection for high-demand operations, each tier helps prevent costly downtime and protects your machine, your revenue, and your customer experience.

Our 1-Year Service Contract includes:

• Parts and labour for 12 months
• Call-out charges for 12 months
• Phone support and technical advice (Mon–Fri, 9am–5pm)

Note: Weekend call-outs are not included and will incur an additional charge.

How often should a coffee machine be serviced?

Most machines should be serviced every 12–18 months, though heavy or continuous use may require more frequent checks.

Please note: Most of our espresso machines include a 12-month parts-only warranty. A service contract is required to maintain the machine’s health and ensure continued support.

Free technical support is not included with machine purchases alone, but is fully included when you take out a service contract.

Which Prime Coffee Service Contract is Right for You?

Prime Coffee Suppliers understands that when your coffee machine stops, your business stops. That’s why our 1-Year Monthly Service Contracts keep your machine running smoothly and your customers happy.

Designed for Commercial Bean-to-Cup and Traditional Espresso Machines, we offer four plans: Bronze, Silver, Gold, and Gold + Weekends, each tailored to different machine types and serving volumes:

Bronze: The Essential Cover

Our Bronze plan is the perfect starting point, providing reliable core protection for smaller operations.

• What's Included:

  • 1 Year Parts Included: Peace of mind against unexpected component failures.

  • Labour and Call Out Charges: No surprise fees for our engineer's visit or time.

  • Annual Service: A crucial yearly check-up to maintain your machine's health.

  • Phone Support: Get immediate advice from our technical team.

• Best Suited For:

  • 1-2 Group Traditional Machines

  • Instant Milk Bean to Cup Machines Only

• Important Restrictions:

  • Not Suitable for: 3 Group Traditional machines, fresh milk bean to cup machines, or any machine serving over 200 cups per day.
    

Silver: Stepping Up Your Maintenance

The Silver plan builds on the Bronze foundation, adding essential maintenance features for greater efficiency and compliance.

• What's Included (Bronze Features PLUS):

  • PSSR (Yearly Check): Pressure Systems Safety Regulations yearly check, crucial for UK compliance and safety.

  • Water Filter (with Yearly Service): A new filter and installation during your annual service to protect your machine and guarantee a great-tasting coffee.

• Important Restriction:

  • Not Suitable for: Bean to Cup machines serving over 300 cups per day. If your volume exceeds this, the Gold Plan is recommended.

Gold: Comprehensive, High-Volume Protection

Our premium Gold contract offers the ultimate comprehensive service, suitable for virtually all commercial machines, regardless of size or complexity.

• What's Included (Silver Features PLUS):

  • Calibration: Expert adjustment of your machine to ensure perfect extraction and consistent quality.

  • Cleaning Related Calls: We'll cover issues arising from necessary cleaning, helping to prevent user-error downtime.

• Best Suited For:

  • All Machines + Any Bean to Cup or Instant Machine: The most flexible option, covering traditional, fresh milk, and high-volume bean to cup systems.

Gold + Weekends: Maximum Uptime, Every Day

For busy locations where weekend operation is critical, the Gold + Weekends plan is the smart choice. It includes all the comprehensive features of the Gold plan with added cover for Saturday and Sunday.

• What's Included (Gold Features PLUS):

  • Weekend Callouts: We aim to get an engineer to you on a Saturday or Sunday.

  • Please Note: Weekend Callouts can't always be guaranteed and are dependent on your machine type and area. Callouts on Weekends are also slower than during the week.

Why Your Business Needs a Monthly Coffee Machine Service Contract

Prime Coffee Suppliers – Reliable Cover for Commercial Bean-to-Cup & Traditional Espresso Machines

As a business that relies on high-quality coffee, whether you're a bustling café or an office providing a vital perk, your coffee machine is the heart of your operation. When it breaks down, it's more than an inconvenience; it's lost revenue, unhappy customers, and disrupted productivity.

That's why Prime Coffee Suppliers has created the ultimate peace-of-mind solution: the Monthly Coffee Machine Service Contract (Valid for 1 Year). This isn't just a safety net; it's a commitment to performance, predictability, and unparalleled support, designed to protect your investment and your business reputation.

This contract is specifically engineered for all commercial coffee equipment, from your high-tech Bean-to-Cup systems to robust Traditional Espresso Machines. Here is what this service contract truly buys you:

1. Budget Predictability, Total Peace of Mind

• The Problem with Pay-As-You-Go: A single emergency callout for a commercial machine can cost you £130–£185, with labor charges adding up at around £15–£20 every 15 minutes. Major parts, like a boiler, can cost £400 or more. A few unexpected breakdowns can easily surpass the cost of an annual plan, leaving your budget vulnerable to sudden, high expenses.

• The Contract Solution: Our monthly contract replaces unpredictable bills with one easy, manageable payment. This simplifies your financial forecasting and protects you from the stress of surprise repair costs.

2. Maximum Uptime and Revenue Protection

• Downtime Costs Money: For a busy business, a broken coffee machine means immediate lost sales. Even for an office, equipment downtime can cost UK businesses an average of £150 per day in lost productivity and morale.

• Preventative Maintenance is Key: The contract includes scheduled, routine maintenance and essential cleaning (like descaling) that prevents small issues from escalating into major, costly failures. This proactive approach ensures your equipment is always operating at peak efficiency, delivering consistent, high-quality coffee and maximising its lifespan.

3. Unrivalled UK-Wide Engineering Network

• Help Is Always Within Reach: You're never alone when a problem strikes. With our extensive UK-wide network of engineers, you gain access to rapid-response support no matter where you are. This nationwide coverage ensures that a certified, expert technician, who understands the intricate workings of your specific commercial machine, can reach you quickly to diagnose and fix the issue.

• Expert, Dedicated Care: Our engineers are trained to handle the complexity of both traditional espresso and automated bean-to-cup machines, from fixing pressure problems to resolving complex electronic board failures.

A Smart Investment, Not an Expense

Think of your service contract as a “coffee business insurance policy.” One breakdown can cost hundreds in repairs, and far more in lost sales and frustrated customers. A predictable monthly plan not only reduces financial risk but also keeps your machine producing the flavour, consistency, and output your customers expect.

When your machine is cared for, your business runs smoother, your staff work better, and your coffee tastes exactly the way it should.

Who Benefits Most?

This contract is perfect for:

• Independent cafés & coffee shops

• Offices with high drink consumption

• Restaurants & hotels

• Convenience stores

• Gyms, coworking spaces, showrooms

• Any site serving 50–500+ cups a day